Terms and Conditions i3malaysia — Platform Usage Guide: What You Need to Know

1i3malaysia Platform General Terms of Use

I3malaysia provides an online entertainment and betting platform to eligible users across Malaysia. The platform includes live casino services, slot games, sports betting, bingo, and various other digital entertainment options available through our official website at i3malaysia.vu.

Use of the i3malaysia platform is fully subject to these Terms and Conditions, the Privacy Policy, the Responsible Gaming Policy, and any additional rules that may apply to specific games or promotions. All such documents are read together and form the entire agreement between you and i3malaysia.

I3malaysia operates under a valid international licence and complies with all regulations set by the relevant regulatory bodies. We reserve the right to modify, suspend, or terminate any aspect of our platform at any time without prior notice, unless otherwise stated in these terms.

2Eligibility to Become an i3malaysia Member

To register and use the i3malaysia platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration and during each use of the platform.
• Reside in a geographic region where the use of our services is legally permitted.
• Never been banned from using a gambling platform by court order or regulatory authority.
• Not currently under an active self-exclusion program on any gambling platform.
• Register in your own name and not on behalf of another person.
• Have the legal capacity to enter into a binding agreement under applicable law.

3Registration & Account Management

Each individual is only permitted to hold one (1) account only at i3malaysia. Registration of multiple accounts by the same individual — even using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances.

Registration Details

Upon registration, you are required to provide accurate, current, and complete information including your full name, date of birth, email address, and phone number. The information provided must match your official identification documents.

Identity Verification (KYC)

I3malaysia implements a rigorous identity verification (Know Your Customer / KYC) process as part of our commitment to security and regulatory compliance. You may be required to submit copies of identification documents such as your national ID, passport, bank statement, or utility bill for verification purposes.

• KYC verification is required before your first withdrawal is processed.
• Documents submitted must be clear, valid, and not expired.
• I3malaysia reserves the right to hold withdrawals pending completion of verification.
• All documents are stored securely using the highest level of encryption.

Account Security

You are solely responsible for maintaining the confidentiality of your account password. i3malaysia recommends using a strong, unique password and enabling two-factor authentication (2FA) for added security. All activity that occurs under your account is your sole responsibility.

4Deposits & Withdrawals

I3malaysia supports a variety of popular payment methods in Malaysia, including online bank transfers, e-wallets, and other digital payment options. All transactions are processed using 256-bit SSL encryption to ensure full security.

Deposit

• The minimum deposit amount is as specified on the platform's deposit page.
• Deposited funds must be from a legitimate source and must belong to you.
• I3malaysia does not accept payments from third parties.
• Deposits are usually credited to your account within a short time, depending on the payment method selected.

Withdrawal

• Withdrawal requests are processed upon successful completion of KYC verification.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• Withdrawal processing times depend on the chosen method — we strive to process all requests in the shortest time possible.
• I3malaysia reserves the right to perform additional checks before approving withdrawals for fraud prevention purposes.

5Bonuses, Promotions & Special Offers

I3malaysia offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements and specific terms stated alongside each promotion.

General Bonus Terms

• Bonuses received must be wagered for the specified number of rounds before a withdrawal can be made.
• Every promotion has an expiry date — bonuses not used within the specified period will expire automatically.
• Only one bonus may be activated at a time unless otherwise stated.
• I3malaysia reserves the right to cancel or modify any promotion at any time.
• Bonus abuse, including arbitrage wagering, is prohibited and may result in account closure.

6Rules & Fair Play

All games offered at i3malaysia use audited and certified Random Number Generator (RNG) technology to ensure fairness. For live casino games, dealers conduct the games in accordance with established standard rules.

• The outcome of all games is final once the round is complete.
• Any technical interruptions during gameplay will be resolved in accordance with the platform's established policy.
• I3malaysia reserves the right to void bets placed due to technical errors or incorrect pricing.
• For sports betting, odds may change until the bet is locked in — bets that have been locked will not be affected by any subsequent odds changes.
• Players are prohibited from using any automation software, bots, or unauthorized methods to play.

7Prohibited User Conduct

I3malaysia users are prohibited from engaging in any of the following activities:

• Creating multiple accounts or assisting others in circumventing the system.
• Using false information or another person's identity during registration.
• Colluding with other players to manipulate game outcomes.
• Using hacking software, exploits, or technical vulnerabilities to gain an unfair advantage.
• Engaging in any form of fraud, including unauthorised chargebacks.
• Distributing harmful, defamatory, or unlawful content through the platform.
• Using an i3malaysia account for money laundering or any other illegal activity.

8Account Closure & Suspension

I3malaysia reserves the right to suspend or close any user's account at any time for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Suspicion of fraud, money laundering, or illegal activity.
• Request from a competent authority or regulatory body.

Users may also request to close their own account at any time by contacting our support team. Any valid balance will be processed for withdrawal upon completion of review, subject to the relevant terms.

9i3malaysia Limitation of Liability

To the extent permitted by law, i3malaysia is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from betting or game outcomes.
• Service disruptions due to maintenance or technical issues beyond our control.
• Financial losses resulting from unauthorised access to your account due to your failure to keep your password secure.

I3malaysia makes no guarantee or representation that the platform will always be free from errors or disruptions. We continually strive to maintain stable platform operations, though occasional technical interruptions may occur.

10Amendments to Terms and Conditions

I3malaysia reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to members via a notice on the platform or through the registered email address. Continued use of the platform after such changes take effect will be deemed acceptance of the revised terms.

It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. The date of the most recent revision is shown at the top of this document.