Privacy Policy i3malaysia — Your Personal Data Protection

1Introduction & Our Privacy Commitment

I3malaysia understands that your trust is the most valuable asset we must safeguard. When you register and play on our platform, you entrust us with certain personal information — and we do not take that responsibility lightly.

This Privacy Policy is established in accordance with applicable data protection legal requirements and reflects i3malaysia's wholehearted commitment to ensuring your data is managed transparently, securely and responsibly. We do not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.

Privacy is not merely a legal obligation for us — it is part of the culture and core values of i3malaysia as a trusted online betting platform in Malaysia.

2Personal Information We Collect

I3malaysia collects your personal information from several sources depending on how you interact with our platform. The following are the categories of information we may collect:

2.1 Information You Provide Directly

• Full name as shown on your official identification document
• Date of birth and identity card or passport number
• Active email address and mobile phone number
• Current residential address
• Bank account details and e-wallet information for financial transaction purposes
• Account password (stored in encrypted form — we do not store plain-text passwords)
• Identity verification (KYC) documents such as a photo of your ID card, bank statement or utility bill

2.2 Information Collected Automatically

• Your device's IP address when accessing the platform
• Web browser type and operating system used
• Cookie and login session data
• Gaming activity records including betting, wins and withdrawals
• Platform usage time and duration
• Pages visited and navigation flow within the platform

2.3 Information from Third Parties

• Identity verification data from the KYC service providers we use
• Information from financial institutions when processing transactions
• Fraud prevention data from security service providers

3How We Use Your Data

I3malaysia uses your personal information only for legitimate and necessary purposes. We do not process your data beyond the scope stated in this policy.

• Account Management: Creating, maintaining, and protecting your account on the i3malaysia platform.
• Identity Verification: Conducting KYC checks to verify your eligibility and prevent fraud.
• Transaction Processing: Securely managing deposits, withdrawals, and all financial activity in your account.
• Customer Support: Handling your enquiries, complaints, and technical support requests.
• Service Communications: Sending important notices related to your account, platform updates, and policy changes.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access.
• Legal Compliance: Fulfilling our obligations under applicable laws, including AML requirements and regulatory reporting.
• Platform Improvements: Analysing usage patterns to enhance your overall gaming experience.
• Promotions & Bonuses: Personalising offers and promotions based on your preferences and gaming activity — with your consent.

4Information Sharing & Disclosure

I3malaysia does not sell or rent your personal data to any third party. However, in the following limited situations, we may share your information:

4.1 Approved Service Providers

We work with trusted service partners to operate platform functions, including payment providers, KYC verification platforms, cloud service providers, and customer support systems. All providers are bound by strict data protection agreements and are only permitted to process your data under our instructions.

4.2 Legal Requirements

I3malaysia may disclose your information to government authorities, regulatory bodies or law enforcement agencies when required by court order, warrant or valid legal requirement.

4.3 Rights & Safety Protection

In cases where it is necessary to protect the rights, property or safety of i3malaysia, our members or the public, we reserve the right to share the required information with the relevant parties.

5Data Security Measures

Protecting your data is i3malaysia's top priority. We implement multiple layers of technical and organisational security to ensure your information remains secure at all times.

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.
• 24/7 threat monitoring by our cybersecurity team to detect and respond to suspicious activity.
• Strict access controls — only authorised personnel may access sensitive data, and every access is logged and audited.
• Regular security audits by independent third parties to ensure our security infrastructure consistently meets the latest standards.
• Secure data backup with tested disaster recovery procedures to ensure continuity of service.

6Cookies & Tracking Technologies

I3malaysia uses cookies and similar tracking technologies to enhance the user experience, ensure session security and analyse platform performance.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as secure login and session management. Cannot be disabled.
• Functional Cookies: Storing your preferences such as language selection and display settings for your convenience.
• Analytics Cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
• Security Cookies: Used to detect fraudulent activity and ensure the security of your account.

You may manage your cookie settings through your web browser settings at any time. Disabling certain cookies may affect the functionality and user experience of the platform.

7Your Privacy Rights as a User

As an i3malaysia user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

8Data Retention Period

I3malaysia retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for the duration that your account remains active on our platform.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial and AML legal requirements.
• KYC documents: Retained for the period stipulated by the regulatory authority — typically five (5) to seven (7) years after account closure.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Analytics and usage data: Stored in aggregated and anonymised form for as long as required for platform analysis.

When the retention period expires and there is no legal requirement to retain the data longer, your data will be securely deleted or anonymised from our systems.

9Child & Underage Player Protection

I3malaysia does not permit individuals under the age of 18 to register or use our platform. We do not knowingly collect personal data from children or minors below the stipulated age.

Should we discover that we have inadvertently collected data from an underage individual, the account in question will be terminated immediately and all related data will be deleted from our systems as soon as possible.

10Contact Us About Privacy

If you have any questions, concerns or wish to exercise any of your privacy rights, our Data Protection Officer (DPO) team is ready to assist you.

You may reach us via our official support email and we will endeavour to respond to all privacy-related enquiries within 30 business days. For urgent matters, our live support team is available 24 hours a day, 7 days a week via live chat on the platform.

We also accept written requests for the exercise of your privacy rights. Each request will require identity verification before any action is taken, to ensure your account's security.